Find answers to the most common questions about booking tours, cancellations, refunds, transportation, and tour options in Monteverde. Whether you need to modify a reservation, understand cancellation policies, or choose the best tour for you, this section will guide you.
Book your Monteverde tour directly on our website. Select your tour, choose a date and time, and complete the payment. You’ll receive a confirmation email with all the details.
We accept Visa, Mastercard, and American Express credit cards. Cash payments are not available.
All bookings are instantly confirmed. If a time slot is available, you can book even minutes before the tour starts. However, some tours require advance booking, and unavailable time slots will not be shown. Booking early guarantees availability.
Most activities allow free cancellations up to 48 hours before the scheduled start time. However, some activity may have different cancellation policies based on their nature. Check the cancellation policy at the bottom of each activity description.
Yes, you can modify your booking up to 48 hours before the tour starts. However, some activities may require more or less notice. Check each tour’s cancellation policy at the bottom of its description. If your change affects the total price (e.g., adding or removing people), the cost will be adjusted accordingly.
You have two options: 1. In your confirmation email, scroll down and click the "Modify/Cancel Reservation" button. 2. On our website, go to the "Modify or Cancel My Reservation" option in the menu. Enter your booking code and the email you used for the purchase.
If the operator cancels a Monteverde tour due to bad weather, we will notify you immediately. You can reschedule or receive a full refund, hassle-free.
Monteverde experiences frequent rain, but don’t worry—tours are designed to run in wet conditions. Unless you are notified by the operator or Tourist in Monteverde, assume the tour is still happening.
No-shows are not eligible for a refund.
Use the search filters on our website to find the ideal tour based on category, duration, price, difficulty level, adventure level and more. Each tour page includes details about the operator, what's included, restrictions, cancellation policy, and recommendations.
This depends on the ages of the participants and the type of experience you’re looking for. Filter by low difficulty level and short walking distance to find the best family-friendly options.
No, included transportation is only within Monteverde. If you are traveling from San José, you can arrange private or public transport to Monteverde separately.
Some tours are guided, while others are self-guided. You can filter for guided tours by selecting "Guided" in the search filters. Most tours are available in Spanish and English.
Each tour description includes a "General Recommendations" and "Important Notes" section with suggested clothing and equipment.
Yes. Restrictions vary depending on the tour. Check the "Restrictions" section in the tour description for specific requirements.
If a tour includes transportation, it refers to local transport within Monteverde. If transport is available, you can request it during the booking process. Check the "Transportation" section in the tour description for more details.
If a tour offers transportation, you’ll be able to select pickup during booking. A map will appear, allowing you to choose your location or the nearest available pickup point.
If you anticipate being late, contact the tour operator in advance to coordinate a solution. You can find their contact details in your booking confirmation email. If you arrive late and the tour has already departed, you will lose your booking with no refund or rescheduling option.
Some tours are accessible. Use the search filters to find tours with short walking distances or low difficulty levels. The "Restrictions" section in each tour description will also indicate if the activity is suitable.